Notifications
How desktop, mobile, and email notifications work — and how to set them so you stay responsive without burning out.
Each teammate controls their own notifications under Settings → Notifications. Workspace owners can set sensible defaults for new teammates, but every person can override.
The three channels
| Channel | Where it shows up | Best for |
|---|---|---|
| Desktop | Browser push notification while Tuku is open or running in the background. | Day-shift inbox owners. |
| Mobile | Push notification on the Tuku mobile app (PWA). | On-call / nights / weekends. |
| Email digest | One email per day summarising what needs attention. | Founders who don't live in the inbox. |
Recommended setup per role
| Role | Desktop | Mobile | Email digest |
|---|---|---|---|
| Inbox owner (day shift) | On — Mine only | On — Mine only | Off |
| Inbox owner (night / on-call) | Off | On — All unassigned | Off |
| Marketing lead | On — Mine only | Off | Daily |
| Founder | Off | Off | Daily |
This is what most teams converge on after a week.
What you can be notified about
For each channel, pick the events you want pings for:
- New message in a conversation I own.
- Conversation handed off and unassigned.
- Conversation re-opened after closing.
- Mention in an internal note (
@your-name). - Daily summary (email only) — a 24h roll-up of inbox stats.
- Billing alerts (always on — can't disable).
Quiet hours
Set a window where mobile push goes silent (default 22:00–08:00 in your workspace timezone).
- During quiet hours, push is held and either dropped or delivered as a single batched notification when the window ends — your choice.
- Desktop and email are not affected by quiet hours.
- Billing alerts always punch through.
This is the single most important setting for not burning out the inbox team.
Notification volume — common problems
| Symptom | Fix |
|---|---|
| "I'm getting pinged on conversations I don't own." | Switch from All to Mine only. |
| "I'm missing handoffs at night." | One teammate should turn on Mobile → All unassigned during their on-call window. |
| "Email is too noisy." | Switch from per-event emails to Daily digest only. |
| "Desktop notifications stopped working." | Browser permission was likely revoked. Re-enable from your browser's site settings, then revisit Settings → Notifications. |
Mute a specific conversation
Inside any conversation, the ⋯ → Mute option silences notifications for that conversation only. Useful for noisy refund threads where two teammates are coordinating directly.
Muting is per-teammate, not workspace-wide.