Welcome
Tuku turns every TikTok comment into a tracked DM, and every conversation into a customer. This is the user manual for your team.
You're here because your TikTok posts are getting comments faster than your team can answer them — and every unanswered PRICE? or LINK pls is a lost customer.
Tuku fixes that. Comments trigger a DM. The DM answers the buyer and qualifies their intent. Your inbox sees every conversation, and you can take over the moment a customer needs a human. Every conversation traces back to the exact comment and post that produced it.
New to Tuku?
If you haven't signed up yet, start here:
| If you want to… | Read |
|---|---|
| Understand what Tuku does in two minutes | What is Tuku? |
| Check whether Tuku fits your business | Who it's for |
| See the plans (including the free one) | Plans & pricing |
| Create your account and workspace | Sign up |
Already inside Tuku?
Pick your task:
| If you want to… | Read |
|---|---|
| Set up your workspace defaults | Workspace setup |
| Connect your TikTok creator account | Connect TikTok |
| Set up your first comment-to-DM automation | Your first automation |
| Start from a pre-built template | Templates |
Reply to specific keywords like PRICE or SHADE | Comment triggers |
| Build a multi-step DM conversation | DM flows |
| Reference every flow node | Flow nodes |
| Answer customers from a shared inbox | Shared inbox |
| Hand a conversation from the bot to a teammate | Human handoff |
| Manage contacts and tags | Contacts |
| See which posts are listening for comments | Posts |
| See which posts and comments drove conversations | Attribution |
| Read the dashboard and reports | Analytics |
| Configure workspace defaults | Workspace settings |
| Invite teammates and manage roles | Team members |
| Tune notifications | Notifications |
| Manage your personal account | Your account |
| Understand MAC, plans, and limits | Plans & billing |
| Fix a problem | Troubleshooting |
| Look up a term | Glossary |
How the workflow fits together
1. A viewer comments
On a video, a Live, or a post — anywhere comments happen.
2. Tuku triggers
A keyword, a question, or a 'first comment from this user' matches a rule you set.
3. The bot DMs
A flow you built sends product info, the variant question, and a clear next step.
4. Your inbox sees it
Every reply lands in the shared inbox. Take over when a customer needs nuance.
5. It traces back
Every conversation Tuku runs traces back to the comment and post that started it.
A note on voice
Tuku DMs your customers as your brand. The bot is not pretending to be a person, but it should never sound like a corporate auto-reply either. Read DM flows → tone guidelines before you publish anything that goes live to a real audience.