Team members
Invite teammates, set roles, and manage who can do what in your workspace.
The Settings → Members page is the team roster. Add teammates, assign roles, and remove access when someone leaves.
The number of teammates you can invite depends on your plan:
| Plan | Seats |
|---|---|
| Free | 1 (owner only) |
| Pro | Unlimited |
| Enterprise | Unlimited |
Pro and Enterprise both include unlimited seats — invite as many teammates as you need at no extra per-seat cost. Free is hard-capped at one owner. Upgrade from Plans & billing.
Roles
Tuku has three roles:
| Role | Can do | Can't do |
|---|---|---|
| Owner | Everything: billing, integrations, members, automations, inbox. | — |
| Admin | Automations, flows, inbox, contacts, analytics, integrations. | Billing, removing the last owner. |
| Member | Inbox (replies, handoffs, notes). Read-only access to automations and analytics. | Editing automations, billing, members, integrations. |
Common assignments:
- Founder / lead operator: Owner.
- Marketing / content lead: Admin.
- Inbox / customer service: Member.
- Agency or contractor: Admin (revokable any time).
A workspace must always have at least one Owner. If you're the only Owner, promote someone else before removing yourself.
Inviting a teammate
- Settings → Members → Invite member.
- Enter the teammate's email and pick a role.
- They get an email with a one-click join link. The invite expires in 7 days.
- The row in Members stays in
Pendinguntil they accept.
Re-send a pending invite from ⋯ → Resend. Cancel it with ⋯ → Revoke.
Changing a teammate's role
Click into a row and change the Role dropdown. Changes take effect immediately — if a teammate is currently in the inbox, their permissions update on the next page load.
Removing a teammate
⋯ → Remove from workspace:
- They lose access immediately.
- Their inbox replies, internal notes, and tag changes stay attributed to them in the history.
- Conversations they owned go back to Unassigned humans.
If a teammate is removed and later re-invited, they pick up the same history under the same email.
Suspending (without removing)
For someone who's coming back — a teammate on leave, or a contractor pausing work — use ⋯ → Suspend instead. They stay on the roster but can't log in. Resume them later from the same menu.
Suspended seats still count against your plan cap.
Authentication
Tuku supports:
- Email and password (with verification on first signup).
- Google sign-in (recommended — fewer password resets).
Every teammate manages their own login under Account settings. There is no shared-login mode; each teammate gets their own seat for attribution and audit reasons.
Audit log
Settings → Members → Audit log shows the last 90 days of:
- Invites sent, accepted, revoked.
- Role changes.
- Integration connects and disconnects.
- Billing changes.
Useful when you need to answer "who changed this and when?" — common in agency workspaces and during incidents.