Your account
Your personal profile, password, sign-in methods, and how to leave a workspace.
Your account is separate from any workspace you belong to. The same account can join multiple workspaces, and your name and password travel with you.
Open it from the avatar in the bottom-left of the sidebar → Account settings.
Personal profile
| Field | Visible to |
|---|---|
| Name | Every teammate in every workspace you belong to. |
| Profile photo | Same — shown in conversation cards as the "human owner" avatar. |
| Workspace owners and admins. Not visible to your customers. |
A good profile photo makes handoff feel less anonymous to buyers — they see your face, not a generic gear icon, when you take over the conversation.
Sign-in methods
Tuku supports two sign-in methods, and you can use both on the same account:
- Email and password — the default.
- Google — link from Account → Sign-in methods → Add Google.
Linking Google lets you skip the password screen on future logins. You can unlink either method as long as at least one remains.
Resetting your password
From the login screen, click Forgot password. You'll get an email with a reset link that expires in 1 hour.
If you've also linked Google, you can sign in via Google and reset the password from inside the app without using the email flow.
Two-factor authentication
Workspace owners can require 2FA for everyone in the workspace under Settings → Members → Security. When required, every teammate is prompted to add 2FA on next login.
Tuku supports authenticator apps (Google Authenticator, 1Password, Authy). SMS 2FA is not supported.
Switching workspaces
The workspace switcher at the top of the sidebar lists every workspace you're a member of. Click to switch.
If you accept an invite while already logged in, the new workspace appears in the switcher automatically.
Leaving a workspace
From Account → Workspaces, click Leave on any workspace you don't want to be in anymore.
- You lose access immediately.
- Your inbox replies and internal notes stay attributed to you in that workspace's history.
- You can be re-invited later under the same email.
Workspace owners can't leave their own workspace without first transferring ownership to another Owner. See Team members → Roles.
Deleting your account
Account → Delete account removes your account from Tuku entirely.
- You're removed from every workspace you belong to.
- Any workspaces you solely own become inaccessible until ownership is transferred — handle that first.
- Your audit log entries stay (anonymised) in workspaces you were a member of.
This is irreversible. There's a 24-hour soft-delete window if you change your mind.